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Why
am I getting an invalid user code or password message when I enter the
correct password?
Answer: Some common problems are that
both the user code and password should be all lower case. If that looks
good, check the location of the website in the location window of Netscape
or Explorer. Use the "live" login and password for the live
database and the "training" login and password for the training
database.
~Note: "Live" login and
passwords are issued to CM/ECF certified attorneys. "Training"
login and passwords are issued during training
for Novice, Advance or Claims.
Live Database https://ecf.okeb.uscourts.gov/
Training Database https://ecf-train.okeb.uscourts.gov/
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Why
do I get a second login screen after I've already logged in ECF?
Answer: This is the Pacer login screen
that you get whenever you request a report or document from a case. The
first time you login, click on the box that says "Make this my
default login" and you shouldn't have to login repeatedly.
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Why
do I get the Site Certification pages?
Answer: The first time you go into the
ECF site, you'll get a series of Site Certificate pages, letting you know
that the Court is encrypting the data while you're signed on to ECF. On
the third screen, you'll have the opportunity to check a box that says
"Accept this certificate forever" - if you check this box these
screens will not come up again. Simply click on "Next",
"Finish" and finally "Continue" on the last screen.
~Note: You will always get the final
screen to notify you of the Certificate, click on "Continue" to
proceed.
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Adobe Acrobat
Do
I have Adobe
Acrobat Writer/Distiller?
Answer: To check if you have the Writer
or Distiller follow the steps below:
 |
Click
on the "Start" button (lower left corner of computer
screen.) |
|
Click
on "Settings" from the menu. |
|
Click
on "Printers" from the menu. |
|
Locate
Acrobat PDF Writer or Acrobat Distiller.
 |
If
they are there, your system has the capability to print
to PDF. |
|
If
they are not, most likely you only have the Acrobat Reader
(which is a free download), that allows you to only read a PDF
file. If this the case, you will need to purchase ($$) the
Writer/Distiller. |
|
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How
do I create a PDF file?
Answer: When Adobe Acrobat is installed,
it will create the PDF Writer. You choose this as your "printer"
and print the file as usual. The PDF Writer will query you for a file name
and then write the PDF file with the name and directory that you provide
it.
Some software such as WordPerfect 9 has the PDF Writer built into the
application so you don't need to purchase Adobe Acrobat separately.
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How
do I reduce the "large file size" of a scanned PDF document?
How
do I scan to a PDF File?
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How
can I insert PDF pages to an existing PDF file?
My
PDF file is out of order, how can I move my PDF pages?
When
I print my PDF file my fonts do not show up?
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Netscape/Explorer
How
does Netscape need to be setup to view CM/ECF?
Answer: The default settings in Netscape
will work. You need version 4.6 or 4.7 (click on "Help",
"About Netscape" from the Netscape main menu to find out) you
may want to download one of these Netscape
versions.
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How
do I send E-mail from Netscape?
Answer: In order to send E-mail from
Netscape, as in registering for ECF training on our website, you'll need
to ensure the E-mail options are setup properly.
|
For
Netscape Version 4:
|
Click
on "Edit." |
|
Click
on "Preference." |
|
Click
on "Mail Groups." |
|
Enter
your E-mail address and SMTP server name. The SMPT server name
is assigned by your Internet Service Provider.
|
|
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Why
does Netscape take me back to the login screen when I click on the
"Back" button?
Answer: You're probably on Netscape
Version 2. You may want to download the current Netscape
version.
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Why
do I get the Site Certification pages?
Answer: The first time you go into the
ECF site, you'll get a series of Site Certificate pages, letting you know
that the Court is encrypting the data while you're signed on to ECF. On
the third screen, you'll have the opportunity to check a box that says
"Accept this certificate forever" - if you check this box these
screens will not come up again. Simply click on "Next",
"Finish" and finally "Continue" on the last screen.
~Note: You will always get the final
screen to notify you of the Certificate, click on "Continue" to
proceed.
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When
I get an E-mail that something is filed, I can't view the document. What's
wrong?
Answer: Make sure you have version 4.6x
or 4.7x of Netscape
or version 5 of Internet Explorer.
If you get a login screen when you request the document, make sure you
enter your PACER login and
password and not ECF's login and password.
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Petition Software
What
Window's based Petition Software is available?
How
do I create a creditor matrix text (.txt) file?
Answer: Most petition software does this
automatically - you should contact your vendor
for assistance. You may also use any word processor
to enter the name and address information in the proper format and save it
as a text (.txt) file.
TopForm
I
get multiple screens asking for the PDF file name in TopForm, why?
Answer: TopForm puts out each schedule as a separate file when you
ask it to 'print' the PDF file. You will need to name these files
separately (e.g. debtorname1, debtorname2, etc.)
Once you have all the PDF files either:
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How
do I create a creditor matrix text (.txt) file using TopForm?
Answer: To create the text file, follow
in the steps below:
|
Enter
the creditor information (name, mailing address, etc.) |
|
Click
on "File." |
|
Click
on "Save Matrix to diskette." It will ask for a file name
and location. |
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Bankruptcy
2000
How
do I create a debtor information text (.txt) file using Bankruptcy 2000?
How
do I create a creditor matrix text (.txt) file using Bankruptcy 2000?
Answer: In the setup screen:
|
Click
on "File." |
|
Click
on "Export Matrix." It will ask for a file name and
location.
|
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I
get a blank PDF file when printing a custom form in Bankruptcy 2000 -
what's wrong?
Answer: If you're using the
"File" and then "Print" menu in Bankruptcy 2000, try
going into:
|
Click
on "Custom." |
|
Click
on "Forms." |
|
Select
the form. |
|
Click
on the "Print Form" button. |
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WordPerfect/Word
How
do I create a creditor matrix text (.txt) file using my word processor?
Answer: You
may use any word processor to enter the name and address information in
the proper format and then save it as a text (.txt) file. WordPerfect 8
was used for this example.
|
Create
your creditor matrix using your word processor. |
|
Click
on "File" from the application's menu. |
|
Click
on "Save As" from the drop down menu. |
|
Click
on "File Type" in the Save As window and select (*.txt). |
|
Click
on "Save in" to select the appropriate directory (folder.) |
|
Click
on "Save." |
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PACER
Why
do I get a second login screen after I've already logged in ECF?
Answer: This is the Pacer login screen
that you get whenever you request a report or document from a case. The
first time you login, click on the box that says "Make this my
default login" and you shouldn't have to login repeatedly.
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Credit Card
I
want to process my credit card transaction, but don't have anything else
to docket - how do I get to the credit card screen?
Answer: In ECF:
